Essential Management Skills

Who Should Attend?

Discussions and exercises are tailored for Senior Staff (not yet manager).

Duration

• 2 days (9:00am to 4:30pm)

Seminar Outline

• Business Skills
  • Business management (achieve objectives, meet deadlines, maintain quality, monitor performance, teamwork, plan, organize)
  • Commercial acumen (recognize and exploit opportunities, cross sell, fundamentals of proposal writing)
  • Business interaction (negotiation skills)

• Leadership Skills
  • Leadership (gain the commitment of others, motivate others, guide others)
  • Communication (assertiveness, hear others, achieve clear understanding)
  • Written communication (danger of putting things in writing, danger of not putting things in writing, clarity, structure)

• Thinking Skills
  • Identify issues (recognize the real issues in a situation)
  • Judgment (decision making)
  • Initiative (actively influence events to achieve goals)

• Relationship Skills
  • Interpersonal skills (understand others, respect, empathy, rapport, integrity, sensitivity)
  • Facilitate learning (coaching, delegation, feedback)
  • Presentation skills (presence, energy, impact, focus)

Benefits of this seminar

• Fundamental business skills
• Effective communication skills
• Improved decision making
• Vital people skills
• Preparation for the role of manager.